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Customer Reviews.

sales

5

Our sales representative (Harriet Fancy) was brilliant. She kept us informed throughout the process, was efficient and reliable, and a delight to work with. I would actively seek this person out in the future to buy another car from. I could go on...

12 February 2018

service

5

Whilst not the outcome I desired from the insurance company, Mini Torbay have ensured everything was fixed, all fears allayed and the communication during what could have been a very stressful period was excellent.

11 February 2018

service

4

Really helpful and polite staff.

06 February 2018

service

5

I asked for a quote on the front tyres as I wanted to compare prices with KwikFit pricing and I was told what my front tyre depths were but no price for them, so I would please like them pricing up. The woman at reception gave me an estimate price.

06 February 2018

service

5

A friendly family feel to the dealership

06 February 2018

service

4

The valet was not very good, car not washed very well

01 February 2018

service

2

I was contacted to bring my mini in for a recall. When I turned up at the time agreed, it was very busy and I was unable to just hand my keys over. I was told to take a seat, but there were so many people waiting there werenÂ’t any seats.

01 February 2018

sales

5

The morning I collected my mini was a delight from start to finish and the flowers were a lovely surprise thank-you .

31 January 2018

service

5

As above

17 January 2018

service

4

Called me when said they would. Had to keep my car an additional day due to part not being available and there was no extra charge as beyond my control.

12 January 2018

service

3

It was a simple MOT which failed because there was a warning light which I had told them about on arrival. I would have preferred them to have dealt with the warning light before submitting it to the MOT.

04 January 2018

service

5

The service disk is always friendly and helpful

04 January 2018

sales

5

The staff were excellent and the car delivered ahead of schedule.

04 January 2018

sales

5

Nice and friendly staff and help full.. I hate going to place that push there staff for sales and are not bothered about the customer. I stopped using Audi because of this. Did not feel preshered

03 January 2018

sales

5

James at Ocean Mini Torbay really 'went the extra mile' to find the right car for us and put together a very competitive deal. James was appropriately attentive and a nice guy to deal with.

29 December 2017

sales

5

For reasons stated above Jermaine could have not been more helpful.

29 December 2017

sales

5

Informative salesman. Polite and attentive. Arrived exactly when promised.

27 December 2017

service

5

very helpful

24 December 2017

sales

5

Excellent delivery, my new car looked beautiful. I was extremely happy with my purchase!

21 December 2017

service

5

Ocean mini Torbay completed the service on my car to my complete satisfaction. The staff made sure that I was comfortable while I waited.

20 December 2017

sales

5

Looked after me all the way

20 December 2017

sales

5

Great knowledgable staff. Service was excellent.

19 December 2017

service

5

The experience of buying the new Mini was absolutely seamless thanks to the wonderful Harriet Fancy.

17 December 2017

sales

5

Very smooth

15 December 2017

sales

5

As above the service was brilliant

14 December 2017

sales

5

Very clean and tidy but had a few marks on the interior nothing major.

14 December 2017

sales

5

We were collected from home to collect the car and then everything was discussed in detail. Overall, it was a very positive experience and Harriet was great.

12 December 2017

sales

5

I was very blown away by my experience. I just came in to have a few test drives. One in a convertible and one in a bmw 1 series. I got back to the showroom and my salesman Jermaine mentioned that there was a good deal on a seven leading me to buy!

12 December 2017

service

4

After updates put on vehicle faults corrected but following this exhaust was found to be faulty but no real explanation why maybe just coincidental

10 December 2017

sales

5

Lots of communication from James Clark (my sales rep) throughout the process

06 December 2017

service

5

The service was booked in quickly and carried out well on the day. A recent puncture was also repaired at a fair price. Good communication throughout.

29 November 2017

service

5

All ok

29 November 2017

sales

5

James was incredibly helpful and lovely to deal with - he made the experience easy and fun.

28 November 2017

service

5

Every one was professional the service was outstanding and everything was done to help me.

25 November 2017

sales

5

Friendly cheerful and always very helpful. Particularly Jermaine Crewes. Nothing seems too much trouble