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Customer Reviews.

sales

5

The staff are some of the best I've ever encountered in any business as to which I can now class as friends. Easy to talk to and understand that I am able to call them up on the phone or just pop along for a chat.

09 May 2018

service

5

The staff were very friendly and helpful.

09 May 2018

service

4

I would have given you top marks, How ever when i brought my mini over to Ocean I ask for a price on my mini in the front of the car how much it would cost to be repaired, The young lad forgot to do this, which was fine because we knew how busy .

04 May 2018

service

5

Please see above.

30 April 2018

service

5

Speculative visit with an issue. Fitted me in at no notice and diagnosed problem. Saved me a lot of time.

27 April 2018

service

2

I went in for a recall on the roof, and to have some stoppers fitted that had come off. When I went to take my car home, the roof function wasn’t working, so they asked to have my car back for 2 days. When I collected my car, I was told that it was m

27 April 2018

service

5

Completed within the time period given

27 April 2018

service

5

FEEL CONFIDENT THAT THE WORK HAS ALWAYS BEEN DONE WELL

27 April 2018

service

5

Brilliant and a free valet as well.

27 April 2018

service

5

Got the service in promptly, manage to do a service, correct a fault * complete a recall all at the same time.

23 April 2018

service

5

Car works perfectly and a long term problem with one of the door locks was fixed.

22 April 2018

service

5

helpful, speedy, helped me with lots of questions about my new car too

15 April 2018

sales

5

Very friendly and helpful chap called James Clark. Said I could pop in any time if I needed him to show me anything to do with my new car.

09 April 2018

service

5

As above, sales rep (James) knowledgeable and helpful, this is the first time purchasing a car from BMW, wouldn't hesitate to use again.

09 April 2018

service

5

Service was quick and straight forward

05 April 2018

sales

5

Nice comfy cars staff polite x

02 April 2018

service

5

Top service, excellent salesman, no hassle or pushing for the sale.

30 March 2018

service

1

They never returned my calls. I had a few issues that needed sorting while it was in for a service, no one called me back. Very very poor communication. They were supposed to do a sat nav upgrade but they didn’t communicate with each other. Awful.

29 March 2018

service

5

Great Service, Friendly Staff and a Clean car at the end!

27 March 2018

sales

5

From start to finish nothing was to much trouble. The staff were pleasant and went out of their way to be helpful.

27 March 2018

sales

5

From entry to going home with the car I was treated really well and felt that they wanted my Buisness and valued it Can’t emphasis how much diffeeence a friendly approach makes to the experience

27 March 2018

sales

5

the whole of the sales and finance team were fantastic particularly Danny Jermaine and Steve

27 March 2018

service

5

Work was carried out quickly

22 March 2018

sales

5

Jermaine at Mini Torbay so helpful & gives a first class service.

20 March 2018

service

5

Your service and staff are impeccable

20 March 2018

sales

5

Excellent service by Jermaine. Polite, friendly and efficient. A pleasant easy transaction. My new mini was ready and waiting so no waiting or hiccups.

15 March 2018

sales

5

Excellent service throughout

15 March 2018

sales

5

I could not be more satisfied with the experience I received. Nothing was too much trouble for James to organise for me, including great little touches such as setting up a sign in the car when it was ready for collection as a surprise for my wife!

13 March 2018

service

2

The service was carried out well but was not happy to wait an hour and a half to get 2 locking wheel nuts released and to be charged £27.50!

06 March 2018

service

4

5 stars not earned due to inattention to my instructions re contacting me rather than my wife - resulting in an unsatisfactory situation where she ( who was away in Norfolk) had to contact me before I could return your call!

05 March 2018

service

3

The radio head unit was changed and after I got the vehicle back and went to use teh satnav discovered it needed an activation code , code ws sent through which didnt work so had to return car for another full day

03 March 2018

service

3

When I brought my car to you my lights were on auto when it was returned and I was driving in the dark they were not on auto so therefore had to stop and find the lights.

26 February 2018

sales

5

Car was delivered in a timely fashion and in perfect condition.The lead time was quite quick too! No hanging about!

25 February 2018

service

4

I don't like waiting around. The recall was quick and was done speedily.