Jermaine Crewes was my contact and he did a great job. We left very happy with our new mini Countryman. I trust Jermaine's advice and he's always very approachable and helpful.

As explained above, nothing was too much trouble.

1.Booked car in for a service and to have black spot lights fitted in October to be undertaken on 22/12/18 as the lights were for my autistic sons Christmas2.Called a week before to ensure that lights had arrived, and all was ok3.Ocean called th

Through no fault of the service engineers, my mini developed a problems on the way home but engineers came and kept it overnight to ensure it was running properly before returning it to me. Good customer service.

As above the person who booked car in was ineffective did not pass information on to garage and was misleading . His name was James in Plymouth

I was very ill at the point of delivery, and the customer support from Ocean Torbay staff was excellent

Received friendly and professional service

Staff keep you updated on what is happening.

No problems

Absolutely no problem. Particularly pleased with the (free) valeting.

took mini in for update. sat. nav. came back with some things missing of it. they said there is nothing they could do. very poor show.

Staff always helpful and courteous. They’ll always find someone to explain if it’s necessary work to be carried out.

Because I would have preferred it was carried out at Ocean on the premises and NOT by a 3rd party!Also because constantly after an MoT the service interval indicator is never reset, although I always remind them to do so... don’t pay 100% attention?

Great friendly Service

Nothing to complain about.

The staff were extremely helpful and efficient

Everything was done with ease and professionalism.

Prompt and polite service

James @ ocean torbay was fab to deal with from start to finish,nothing was too much bother,clearly very knowledgable and confident on the cars he sells.

No problems

Efficient, friendly. Nice to catch up with sales dept. James who had done his homework and knew all about us coming in.

Always pleased to help

Staff always helpful and explain any questions I have. Danny the Manager nearly always comes and has a chat with me, and his staff ring me up to ask if everything is ok.

James and Danny of Ocean Torbay have been exemplemary!

As above box. James made the difference.

Efficient service throughout. Only gripe is that the touch-up paint is ridiculously expensive.

From entering the saleroom at Ocean BMW the receptionist, sales staff and service personnel are welcoming and offer coffee, explain if there is a slight delay and are very courteous.

Was suggested l return at four to collect car, but didn't get car back until 5.20 so wait'd over an hour. Understand day may not always go as they planned & although they keep pop heads around to apologise feel they should of phone & delayed me.

Met my expectations

Leaving the garage and turning right with customers cars parked on the pavement impacts on visibility and increases danger.

The work was completed in a reasonable time. The only reservation I have is that the very nice person who dealt with me was not able to explain to me what was being done to the car. I am not a technical person but would have liked to know.

All sales staff very helpful and professional

Excellent customer service