The work required on the car was carried out to my complete satisfaction.

John at reception could not have been more helpful. He did everything he could to make our experience a very enjoyable one. First class service.

We phoned beforehand to check car was ready on arrival we were told to wait as adviser was busy my wife saw her car being washed to it was clearly not ready we waited s long time for the car

I was informed that it would take about 2 hours and it was ready

Nothing to fault.

See answer above. When you work and need to get to work, you expect to be able to check in your car quickly and get out. As nice as coffee can be, that's not a priority for someone who specifically wants to bring the car in as soon as servicing opens

Was not explained what the recall was for and was very inconvenient. Seemed to be a sat Nav update not worth my while taking up 2 days of my time

Because they went out of their way to be of assistance

Staff always friendly and helpfull

I was very happy with the customer service last time. Everything went smoothly.

Car was looked at due to a recall. No problems found. Car was returned within estimated timescale and was washed. All staff were friendly and efficient. Only downsides are that the site is very small with limited space for parking and waiting.

People friendly, coffee was good, service was quick and car cleaned too.

They take so much care off my Mini . It is in perfect condition

I am dissapointed that the difficulty with the bonnet release was not noted or reported by your Technicians on my many previous visits. The release leaver has always been difficult/stiff to operate since the commencement of my ownership.

We were always kept informed and very supported in getting to know our new car.

Nothing to complain about

As stated above although my concerns were marginal, Ocean conducted a proper investigation and found the fault.

James pays attention to every detail. Nothing has been too much trouble

Jermaine and Danny from Ocean Mini Torbay were excellent

Brilliant service as always from Ocean Torbay!

Can't fault them

Don't like the time it takes to book in & hand the car over.

Excellent salesman James Clarke. This is the second car bought with his help. He's so helpful. Very reassuring.

Very prompt service and staff always friendly and informative

Mr. Crewe was an excellent salesperson and made the experience painless.

Everything was carried out as expected

everyone was very kind and helpful

Well organised and kept to timings etc.

Although the work cost me £300 the fault in the transmission is no better.

Very pleased

Everything worked out as planned

Good service

Friendly and welcoming. Did what they said and on time!

The issue that I had with my car was not resolved on this visit

Because all service carried out without a problem or fuss.

I work full time and was offered by Sean to arrange collection of my vehicle from my work place and returned at end of day this is excellent for me and much appreciated, also was contacted regarding any changes to arrangements along the way