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Customer Reviews.

sales

5

Jermaine Crewes was my contact and he did a great job. We left very happy with our new mini Countryman. I trust Jermaine's advice and he's always very approachable and helpful.

09 January 2019

sales

5

As explained above, nothing was too much trouble.

08 January 2019

service

1

1.Booked car in for a service and to have black spot lights fitted in October to be undertaken on 22/12/18 as the lights were for my autistic sons Christmas2.Called a week before to ensure that lights had arrived, and all was ok3.Ocean called th

07 January 2019

service

4

Through no fault of the service engineers, my mini developed a problems on the way home but engineers came and kept it overnight to ensure it was running properly before returning it to me. Good customer service.

27 December 2018

service

2

As above the person who booked car in was ineffective did not pass information on to garage and was misleading . His name was James in Plymouth

27 December 2018

sales

5

I was very ill at the point of delivery, and the customer support from Ocean Torbay staff was excellent

19 December 2018

sales

5

Received friendly and professional service

07 December 2018

service

5

Staff keep you updated on what is happening.

05 December 2018

service

5

No problems

04 December 2018

service

5

Absolutely no problem. Particularly pleased with the (free) valeting.

04 December 2018

service

1

took mini in for update. sat. nav. came back with some things missing of it. they said there is nothing they could do. very poor show.

03 December 2018

service

5

Staff always helpful and courteous. They’ll always find someone to explain if it’s necessary work to be carried out.

03 December 2018

service

3

Because I would have preferred it was carried out at Ocean on the premises and NOT by a 3rd party!Also because constantly after an MoT the service interval indicator is never reset, although I always remind them to do so... don’t pay 100% attention?

30 November 2018

sales

5

Great friendly Service

30 November 2018

sales

5

Nothing to complain about.

27 November 2018

service

5

The staff were extremely helpful and efficient

24 November 2018

service

5

Everything was done with ease and professionalism.

21 November 2018

service

5

Prompt and polite service

20 November 2018

sales

5

James @ ocean torbay was fab to deal with from start to finish,nothing was too much bother,clearly very knowledgable and confident on the cars he sells.

20 November 2018

sales

5

No problems

18 November 2018

service

5

Efficient, friendly. Nice to catch up with sales dept. James who had done his homework and knew all about us coming in.

16 November 2018

service

5

Always pleased to help

12 November 2018

service

5

Staff always helpful and explain any questions I have. Danny the Manager nearly always comes and has a chat with me, and his staff ring me up to ask if everything is ok.

11 November 2018

sales

5

James and Danny of Ocean Torbay have been exemplemary!

09 November 2018

service

5

As above box. James made the difference.

09 November 2018

service

4

Efficient service throughout. Only gripe is that the touch-up paint is ridiculously expensive.

03 November 2018

sales

5

From entering the saleroom at Ocean BMW the receptionist, sales staff and service personnel are welcoming and offer coffee, explain if there is a slight delay and are very courteous.

30 October 2018

service

4

Was suggested l return at four to collect car, but didn't get car back until 5.20 so wait'd over an hour. Understand day may not always go as they planned & although they keep pop heads around to apologise feel they should of phone & delayed me.

25 October 2018

service

5

Met my expectations

24 October 2018

service

4

Leaving the garage and turning right with customers cars parked on the pavement impacts on visibility and increases danger.

23 October 2018

service

4

The work was completed in a reasonable time. The only reservation I have is that the very nice person who dealt with me was not able to explain to me what was being done to the car. I am not a technical person but would have liked to know.

22 October 2018

sales

5

All sales staff very helpful and professional

18 October 2018

service

5

Excellent customer service