sales
Friendly staff keeping me up to date with what was going on
Friendly staff keeping me up to date with what was going on
Nothing was too much trouble, from start to finish
James Campbell provided excellent service including collecting and returning our car
Have been using this centre for a long time and always provide an efficient friendly service once the car can be booked in.
We were informed of what was going on with updates regularly
Always very friendly and helpful service delivered
The service booking was taken centrally from untrained staff. The staff member did not inform me that the car may need to be on a charge overnight at the service centre after it was checked.
Ease of booking, friendly staff
The service was done on time and arrangements were made to drop me off at home then pick me up and telephoned when the driver was on his way. I was offered a replacement car but didn't need one.
Fast turn around and helpful/friendly staff.
The mechanics are amazing nothing is too much trouble
Quick and easy. All the staff were very courteous.
Professional quick service
The car took along time.
Didnt have a service, just needed a part to rectify a damaged closing pin on a charging flap.
Excellent customer service I own a BMW purchased from Ocean
Great advice and service thank you
Time taken to complete repair, but this was outside Ocean's control
Great showroom! Friendly Staff, time taken to explain new controls & knowledge of car was excellent!
Jermaine Crewes was my contact and he did a great job. We left very happy with our new mini Countryman. I trust Jermaine's advice and he's always very approachable and helpful.
As explained above, nothing was too much trouble.
1.Booked car in for a service and to have black spot lights fitted in October to be undertaken on 22/12/18 as the lights were for my autistic sons Christmas2.Called a week before to ensure that lights had arrived, and all was ok3.Ocean called th
As above the person who booked car in was ineffective did not pass information on to garage and was misleading . His name was James in Plymouth
Through no fault of the service engineers, my mini developed a problems on the way home but engineers came and kept it overnight to ensure it was running properly before returning it to me. Good customer service.
I was very ill at the point of delivery, and the customer support from Ocean Torbay staff was excellent