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Customer Reviews.

sales

5

Salesman Jermaine was extremely helpful and well informed.

10 October 2019

sales

5

Friendly salesmen

10 October 2019

sales

5

Very professional staff, especially Daniel Welch

08 October 2019

sales

5

Excellent service.

08 October 2019

sales

4

Torbay is very different to westerly Exeter. They seem to be more competitive in terms of pricing but don't have the frills associated with the sale eg driving the car out of the showroom and having a detailed handover.

07 October 2019

sales

5

Found them very professional.Nothing was to much trouble to help me get sorted with my new mini.

07 October 2019

sales

5

Jermaine is a good salesman and I was able to get exactly what I wanted

29 September 2019

service

5

Very easy and quick service

27 September 2019

service

5

Very friendly and competent staff, knew why I had a recall and explained what work would be done and then phoned me as soon as it was ready

22 September 2019

service

4

All went as planned. Staff were very attentive. The waiting area was small and overcrowded to the extent that you didn't really want to hang around there for the service to be completed.

15 September 2019

service

5

Friendly service and efficient.

14 September 2019

service

5

Professional and friendly customer service

12 September 2019

service

5

very good service

09 September 2019

service

5

Great service

09 September 2019

service

4

Some confusion with booking -did not receive the telephone call I expected and had to phone to confirm booking and price.

27 August 2019

service

5

This will be be the second mini I have had from ocean. James could was so good with his sale technology how could one refuse. Also he spoke to me in terms I could understand.

25 August 2019

service

5

Always helpful, patient and professional.

25 August 2019

sales

5

James kept in contact with us during the entire process either by email or phone and answered every question we had along the way

23 August 2019

service

5

Will be the same answers throughout Johnand all the staff all the way through are cheerful helpful and have good knowledge They give good explanations clear about what is going to be done quick to update and have outstanding communication skills with

23 August 2019

service

5

Very helpful and friendly

20 August 2019

sales

5

Excellent customer service. Always made to feel valued. Staff friendly and efficient.

18 August 2019

service

5

Completely satisfied, amazing service!

13 August 2019

service

3.5

The service was completed quickly and satisfactorily. However, I asked that the white polish marks on the black plastic around the wheel arches be removed. They were there when I bought the car and are still there after the service request.

10 August 2019

service

4

The staff have been very thorough. The one negative was I had to phone to check if the car was ready to be collected which it was but nobody had phoned me.

09 August 2019

service

5

John at reception could not have been more helpful. He did everything he could to make our experience a very enjoyable one. First class service.

08 August 2019

service

5

The work required on the car was carried out to my complete satisfaction.

08 August 2019

service

5

I was informed that it would take about 2 hours and it was ready

02 August 2019

service

1

We phoned beforehand to check car was ready on arrival we were told to wait as adviser was busy my wife saw her car being washed to it was clearly not ready we waited s long time for the car

02 August 2019

sales

5

Nothing to fault.

01 August 2019

service

3

See answer above. When you work and need to get to work, you expect to be able to check in your car quickly and get out. As nice as coffee can be, that's not a priority for someone who specifically wants to bring the car in as soon as servicing opens

30 July 2019

service

5

Because they went out of their way to be of assistance

27 July 2019

service

3

Was not explained what the recall was for and was very inconvenient. Seemed to be a sat Nav update not worth my while taking up 2 days of my time

27 July 2019

service

5

Staff always friendly and helpfull

23 July 2019

service

5

I was very happy with the customer service last time. Everything went smoothly.

22 July 2019

service

4

Car was looked at due to a recall. No problems found. Car was returned within estimated timescale and was washed. All staff were friendly and efficient. Only downsides are that the site is very small with limited space for parking and waiting.

22 July 2019

service

5

People friendly, coffee was good, service was quick and car cleaned too.

20 July 2019

service

5

They take so much care off my Mini . It is in perfect condition

20 July 2019

service

2

I am dissapointed that the difficulty with the bonnet release was not noted or reported by your Technicians on my many previous visits. The release leaver has always been difficult/stiff to operate since the commencement of my ownership.