Salesman Jermaine was extremely helpful and well informed.

Friendly salesmen

Very professional staff, especially Daniel Welch

Excellent service.

Torbay is very different to westerly Exeter. They seem to be more competitive in terms of pricing but don't have the frills associated with the sale eg driving the car out of the showroom and having a detailed handover.

Found them very professional.Nothing was to much trouble to help me get sorted with my new mini.

Jermaine is a good salesman and I was able to get exactly what I wanted

Very easy and quick service

Very friendly and competent staff, knew why I had a recall and explained what work would be done and then phoned me as soon as it was ready

All went as planned. Staff were very attentive. The waiting area was small and overcrowded to the extent that you didn't really want to hang around there for the service to be completed.

Friendly service and efficient.

Professional and friendly customer service

very good service

Great service

Some confusion with booking -did not receive the telephone call I expected and had to phone to confirm booking and price.

This will be be the second mini I have had from ocean. James could was so good with his sale technology how could one refuse. Also he spoke to me in terms I could understand.

Always helpful, patient and professional.

James kept in contact with us during the entire process either by email or phone and answered every question we had along the way

Will be the same answers throughout Johnand all the staff all the way through are cheerful helpful and have good knowledge They give good explanations clear about what is going to be done quick to update and have outstanding communication skills with

Very helpful and friendly

Excellent customer service. Always made to feel valued. Staff friendly and efficient.

Completely satisfied, amazing service!

The service was completed quickly and satisfactorily. However, I asked that the white polish marks on the black plastic around the wheel arches be removed. They were there when I bought the car and are still there after the service request.

The staff have been very thorough. The one negative was I had to phone to check if the car was ready to be collected which it was but nobody had phoned me.

John at reception could not have been more helpful. He did everything he could to make our experience a very enjoyable one. First class service.

The work required on the car was carried out to my complete satisfaction.

I was informed that it would take about 2 hours and it was ready

We phoned beforehand to check car was ready on arrival we were told to wait as adviser was busy my wife saw her car being washed to it was clearly not ready we waited s long time for the car

Nothing to fault.

See answer above. When you work and need to get to work, you expect to be able to check in your car quickly and get out. As nice as coffee can be, that's not a priority for someone who specifically wants to bring the car in as soon as servicing opens

Because they went out of their way to be of assistance

Was not explained what the recall was for and was very inconvenient. Seemed to be a sat Nav update not worth my while taking up 2 days of my time

Staff always friendly and helpfull

I was very happy with the customer service last time. Everything went smoothly.

Car was looked at due to a recall. No problems found. Car was returned within estimated timescale and was washed. All staff were friendly and efficient. Only downsides are that the site is very small with limited space for parking and waiting.

People friendly, coffee was good, service was quick and car cleaned too.

They take so much care off my Mini . It is in perfect condition

I am dissapointed that the difficulty with the bonnet release was not noted or reported by your Technicians on my many previous visits. The release leaver has always been difficult/stiff to operate since the commencement of my ownership.